Shipping & Return
Clear delivery costs, no surprises at checkout.
Shipping rates
Free-shipping thresholds are calculated after discounts and before any delivery charge.
Dispatch and delivery
Orders are prepared and dispatched from the Netherlands within 1–3 business days. After dispatch, delivery is usually 1–3 business days within the Netherlands and 3–7 business days within the EU. International delivery times vary by destination. Tracking details are sent when available.
Delivery estimates are not guarantees. During launches, holidays or carrier disruptions, an order may take a little longer; if that happens, we will keep you informed.
VAT, duties and import charges
Prices shown to customers in the European Union include VAT where applicable. Orders delivered outside the EU may be subject to local import duties, taxes or handling charges. Unless checkout states otherwise, these charges are the responsibility of the recipient.
Returns
You may request a return within 14 days of delivery. Email contact@woolara.eu with your order number before sending anything back, and we will provide the return instructions.
- Items must be unused, unworn and returned in their original condition.
- Cashmere yarn must be unwound, unused and in its original condition.
- Return shipping is paid by the customer unless the item is defective or incorrect.
- Approved refunds are returned to the original payment method after inspection.
For hygiene and condition reasons, items showing wear, washing, fragrance, damage or altered yarn cannot be accepted.
Damaged or incorrect orders
If your order arrives damaged or incorrect, contact us promptly with your order number and clear photographs. We will assess the issue and arrange an appropriate solution.